Privacy Policy

Who we are

Get Call Booked is operated by Nexa5 LLC, a Texas limited liability company.

• Legal name: Nexa5 LLC
• Address: 651 N Highway 183 Ste 335 PMB 3092, Leander, TX 78641
• EIN: 33-3018974
• Website: https://getcallbooked.com
• Contact: hello@getcallbooked.com

We provide a Missed-Call Revenue System for local service businesses (for example HVAC, plumbing, electrical, and roofing shops in the Austin area). The system helps shops follow up on missed calls by SMS, send booking links, and alert shop owners — as Customer Care / conversational messaging, not marketing blasts.

What this policy covers

This policy describes how we collect, use, and share information when you:

• Visit getcallbooked.com
• Use our website forms or request a consultation
• Receive or send SMS related to a shop that uses our system
• Interact with us by email or phone

If you are a shop customer (someone who called a HVAC/plumbing/electrical/roofing business), the shop is typically the business that obtained your consent; we process message and call-related data on their behalf as a service provider. If you are a shop owner / client of Nexa5, we also handle your account and business data as described below.

Information we collect

From website visitors and shop clients

• Name, business name, phone number, email
• Messages you send us (forms, email, support)
• Basic technical data (IP address, browser type, pages viewed, approximate location from IP)
• Account and billing details when you become a client (processed as needed to provide the service)

From call and SMS activity (Missed-Call Revenue System)

When a shop uses our system, we may process:

• Caller phone numbers and related call metadata (e.g., missed-call time, call status)
• SMS content and delivery status (outbound follow-ups, booking confirmations, replies such as STOP/HELP)
• Opt-in / opt-out records and consent timestamps where captured
• Owner-alert messages sent to the shop’s designated numbers

We do not sell your personal information.

How we use information

We use information to:

• Operate and improve getcallbooked.com and the Missed-Call Revenue System
• Send transactional / customer-care SMS on behalf of shops that have obtained consent (e.g., missed-call follow-up, booking link, appointment confirmation)
• Send owner alerts to shop staff about missed calls or customer replies
• Respond to HELP/STOP and other support requests
• Maintain compliance records for carriers, Twilio A2P 10DLC, and applicable law
• Detect abuse, debug outages, and secure our systems
• Communicate with shop clients about their accounts

We do not use customer phone numbers collected for missed-call follow-up to send third-party advertising or unrelated marketing campaigns.

SMS / text messaging

If you agree to receive texts from a shop using Get Call Booked (for example by saying “yes” on a call when asked if we can text a booking link, or by checking an opt-in box on a web form):

• Message frequency varies (typically a small number of messages related to a missed call, booking, or confirmation).
• Message and data rates may apply.
• Reply STOP to opt out; reply HELP for help.
• Consent to text is not a condition of purchase.

See our separate SMS Terms for program details.

How we share information

We may share information with:

• Service providers that help us run the product (e.g., Twilio for SMS delivery, hosting, analytics, email). They may process data only to provide those services.
• The shop / business you contacted, when messages or call events relate to that business.
• Legal / safety recipients when required by law, court order, or to protect rights, safety, or security.
• Business transfers (e.g., merger or sale of assets), with notice where required.

We do not sell personal information and do not share it for cross-context behavioral advertising as that term is commonly used under state privacy laws.

Cookies and similar tech

Our site may use cookies or similar tools for basic function, security, and understanding how the site is used. You can control cookies through your browser settings. Essential cookies may be required for the site to work.

Data retention

We keep information as long as needed to provide the service, meet legal and carrier compliance obligations (including opt-out and consent records), resolve disputes, and enforce agreements. Call/SMS logs and consent records may be retained longer than marketing-style data because of TCPA / A2P requirements. Exact periods may vary by data type.

Security

We use reasonable administrative, technical, and physical safeguards appropriate to the nature of the data. No method of transmission or storage is 100% secure.

Your choices

• SMS: Reply STOP to end texts from that program; HELP for help. You may also email hello@getcallbooked.com.
• Email / account: Contact us to update or close a shop client account.
• Access / deletion: Texas and other state laws may give you rights to know, correct, or delete certain personal information. Email hello@getcallbooked.com with your request. We may need to verify identity and may retain information where law or carrier rules require it (e.g., STOP records).

Children’s privacy

Our services are for businesses and adult customers of those businesses. We do not knowingly collect personal information from children under 13.

Do Not Track / global privacy controls

Our site may not respond to all browser “Do Not Track” signals.

Changes

We may update this policy. We will post the revised version on this page with a new “Last updated” date. Material changes may also be noted on the website or by email to clients.

Contact

Questions about privacy or SMS: